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Home » OIG Plans to Review CFPB’s Internal Sharing of Complaint Data
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OIG Plans to Review CFPB’s Internal Sharing of Complaint Data

July 31, 2017
The CFPB Office of Inspector General has taken on a new planned project to evaluate the effectiveness of efforts by the bureau’s Office of Consumer Response to share complaint data within the regulatory agency, according to the latest OIG work plan, released last week. “Specifically, this project will examine the extent to which [the Office of] Consumer Response is achieving its objective to share useful complaint data and analysis with internal stakeholders and Consumer Response’s controls over access and distribution of shared complaint data, which can contain sensitive consumer information,” the OIG said.The Office of Consumer Response is responsible for sharing complaint data with internal stakeholders within the CFPB in order to help the bureau supervise companies, enforce federal ...
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