With consumer complaints being taken to levels near seen before by a regulatory authority – the CFPB – many lenders are quite anxious about getting their hands on them, resolving them as quickly as possible, and then diminishing the frequency of their occurrence in the future. But there’s more to complaints than that, some top compliance representatives said during last week’s regulatory compliance conference sponsored by the American Bankers Association. If viewed the right way, they can be quite instructive and...