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Trends in Consumer Complaints

Trends in Consumer Complaints Filed With the CFPB: 4Q11-4Q25 (PDF)

February 9, 2026

Quarterly count of consumer complaints with breakouts by product category (mortgage, student loan, vehicle loan, payday loan, payment card).

Trends in Consumer Complaints Filed With the CFPB: 4Q11-4Q25 (Spreadsheet)

February 9, 2026

Quarterly count of consumer complaints with breakouts by product category (mortgage, student loan, vehicle loan, payday loan, payment card).

Trends in Consumer Complaints Filed with the CFPB: 4Q11-2Q25 (PDF)

July 21, 2025

Quarterly count of consumer complaints with breakdowns by product category (mortgage, payment card, bank account, student loan, payday loan, credit report, money transfer, debt collection, vehicle loan/lease).

Trends in Consumer Complaints Filed with the CFPB: 4Q11-2Q25 (Spreadsheet)

July 21, 2025

Quarterly count of consumer complaints with breakdowns by product category (mortgage, payment card, bank account, student loan, payday loan, credit report, money transfer, debt collection, vehicle loan/lease).


Change in Complaint Volume: Aug-Oct 2016 Data Spreadsheet Format

August 22, 2018
Change from prior reporting period in volume of complaints to CFPB by product type (bank account, credit card, credit reporting, consumer loan, debt collection, money transfer, mortgage, payday loan, prepaid card, student loan, virtual currency, other).

Change in Complaint Volume: Aug-Oct 2016 Data PDF Format

August 22, 2018
Change from prior reporting period in volume of complaints to CFPB by product type (bank account, credit card, credit reporting, consumer loan, debt collection, money transfer, mortgage, payday loan, prepaid card, student loan, virtual currency, other).

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