It’s now being said that consumer complaints may be the biggest regulatory threat companies face in the era of the CFPB, perhaps especially so for those operating in the mortgage sector. So a fully competent compliance management system will be essential for companies striving to comply with the bureau’s mortgage servicing requirements; otherwise, they likely face fines and/or disgorgement. But a solid CMS is only the means to an end, and it all boils down to better communication with the borrower, top industry and vendor...