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Home » Store » News » Cost Savings Need More Than Automation

Cost Savings Need More Than Automation

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As signs of the mortgage market downturn begin to dawn, lenders are scrambling to hold onto market shares and cut costs. But an online lender says it will take more than just automation to squeeze more savings out of the mortgage process. Robert Barnabe, vice president of retail mortgage lending at E-Trade Financial, said lenders will need to combine technology with price clarity, labor cost reductions, streamlined call centers
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