In a report sure to be embraced by industry critics of the CFPB, the bureau’s Office of Inspector General said the agency needs to improve its management of its consumer complaint database. “We identified areas in which management controls should be improved to enhance the accuracy and completeness of the consumer complaint database,” said the OIG in a recent report. For instance, the bureau’s Office of Consumer Response “has implemented controls to monitor the accuracy of complaint data in the internal case management system, which contains all consumer complaints received by the CFPB, but it has not established separate management controls to ensure the accuracy of data extracted from the system and included in the consumer complaint database,” according to ...