The American Bankers Association recently urged the CFPB to withdraw a generic clearance under the Paperwork Reduction Act for “information collections” – intake forms, questionnaires and other documents – related to its consumer complaint system, arguing that the request covers “substantial policy issues” that should be subject to public review and comment. Specifically, the CFPB is seeking generic clearances for information collections that will permit it to pilot new consumer complaint and inquiry intake forms; to gather...