The majority of lenders responding to a mortgage technology survey say they have no plans to use online workflow platforms. Their responses contradict studies such as Mortech, which have for years been saying that workflow automation is increasingly an important part of lenders’ business technology. The survey, "Resuscitating Mortgage Lending," done by Forrester Research Inc., Cambridge, MA, indicates that technology-driven efforts to streamline originations have been limited to automated underwriting. A few lenders use electronic