It shouldnt be much of a surprise that 80 percent of the contact the CFPBs Ombudsman Office received during its first year of operation was from consumers. However, the offices first fiscal year report suggests that, for all its traditional and nontraditional outreach to consumers, such as the bureaus social media efforts, much work remains to be done to give consumers a clear understanding of how to navigate the agencys consumer complaint process. According to the ombudsmans report...