Mortgage-related disputes rank highly among arbitration cases in which consumers obtained favorable results, according to an Ernst & Young review of arbitration cases initiated by loan customers. The study, “Outcomes of Arbitration: An Empirical Study of Consumer Lending Cases,” found that the majority of the 226 cases examined by the accounting firm at the request of two major law firms, Wilmer Cutler & Pickering and Hale & Dorr, can be classified as credit card