A diversified financial services company outscored the nation’s largest mortgage providers in a customer satisfaction survey that emphasized day-to-day borrower service, according to the J.D. Power and Associates 2004 Home Mortgage Study. USAA, a member-owned financial services company catering mainly to more than 5 million members of the military and their families, ranked the highest in customer satisfaction for the third straight year among the largest national home mortgage lenders. World Savings and Branch