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Volume 25 - Number 11

May 26, 2014

CFPB Again Emphasizes Need for Compliance-Management Systems

The CFPB is once again reminding regulated entities of the importance of robust compliance-management systems to help stay up-to-snuff with all of the bureau’s rules, regulations and requirements and other federal consumer financial laws. For instance, in the three nonbank markets (payday lending, debt collection and credit reporting) highlighted in the bureau’s latest Supervisory Highlights report, CFPB examiners found that “many companies had systemic flaws in their compliance-management systems, such as consistently failing to have a system in place to track and resolve consumer complaints. “The CFPB expects companies to respond to customer complaints and identify major issues and trends that may pose broader risks to their customers,” the report added. The bureau does not require a particular CMS structure...

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