Servicers have cited investments in technology to better track when a borrower might refinance, and investments in call center operations to complete the refis.
"While refi activity is up significantly over the last couple weeks, most borrowers would need mortgage rates to move much lower before they’re incentivized to refinance," said Mark Palim, deputy chief economist at Fannie Mae.
Select Portfolio Servicing handled servicing on mortgages with an unpaid principal balance of $166.70 billion as of the end of June, according to estimates by Inside Mortgage Finance.
The retail channel’s share of agency MBS production slipped from 47.4% in the first quarter to 45.6% in the second quarter. The correspondent and broker channels gained share. (Includes two data tables.)
Rocket is turning profits again after taking a loss in 2023. Now the lender is working to regain the market share it lost, using various strategies for both purchase mortgages and refinances.