Wells Fargo was the subject of more mortgage complaints than any other player in the sector. Then again, Wells is both the largest lender and servicer.
Researcher Tom Popik said lenders may be missing opportunities to leverage strong homebuyer contacts acquired through the mortgage preapproval process.
The American Bankers Association said it “strongly supports the principle of accountability and balance, and commends the sponsor of this measure for working to improve the accountability of the bureau.”