The inspector general found fault with how the industry in general and Mr. Cooper in specific handled pandemic-era loss mitigation.

Mortgage servicers didn’t always sufficiently comply with FHA loss-mitigation requirements for borrowers whose COVID-19-related forbearance had ended, the inspector general for the Department of Housing and Urban Development said this week.

Some experts expect MSR trading to top $1 trillion in each of the next three years, surpassing the approximately $900 billion traded in 2022.

The nonbank plans to use artificial intelligence in an effort to sharply reduce expenses from its call center operations.

Chase Home Finance dethroned Wells Fargo as the largest GSE servicer and the big servicers — both banks and nonbanks — expanded their market share in the first quarter of 2023. (Includes two data charts.)

The nonbank share of GSE servicing peaked early in 2022. Later in the year, large banks regained some share. (Includes two data charts.)

Streamlined refis worked well as a loss-mitigation tool during the pandemic, but aren’t a solution in a rising interest-rate environment.

A perfect storm in the mortgage market could spur industry consolidation in the next year, according to a recent Keefe, Bruyette & Woods report.

Mortgage servicers discussed forbearance, customer service and other issues at a virtual Housing Finance Strategies conference.

The gap in GSE servicing volume between Chase Home Finance and Wells Fargo continued to narrow in the second quarter of 2022. (Includes two data charts.)