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Volume 25 - Number 8

April 14, 2014

Downloads Available: Consumer Complaints Filed With CFPB by Institution as of March 31, 2014


Consumer Complaints About Credit Reporting Surging, Data Reveal

Consumer complaints filed with the CFPB jumped 29.1 percent in the first quarter of 2014, fueled mostly by a flood of gripes having to do with credit reporting, which leapt 79.5 percent during the period, according to a new analysis and ranking by Inside the CFPB. Year over year, the picture is even worse, with total complaints up 34.0 percent, driven by an eye-popping 125.8 percent jump in grievances with credit reporting. Such a noticeable rise in the sector is sure to capture the attention of the CFPB, which uses consumer complaints – rightly or wrongly – as a barometer for where it should dedicate its limited resources. There are economists who argue such self-reported data are inherently unreliable. The bureau has... [includes 2 exclusive charts]

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