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Home » Topics » Inside the CFPB » Complaints

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Consumer Complaints Continue Record-Breaking Spree in 2Q22

August 1, 2022
Sam Manas
Consumer gripes filed with the CFPB increased 15.5% from the first to the second quarter, according to a new analysis. Complaints about credit reports accounted for more than three-fourths of the total. (Includes two data charts.)
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Consumer Complaints Surge in the First Quarter of 2022

May 9, 2022
Sam Manas
Complaints filed with the CFPB saw sharp sequential increases across all categories in the first quarter. However, gripes related to mortgages, debt collection and money transfers declined on an annual basis. (Includes two data charts.)
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Mortgage-Related Complaints Rise Again in First Quarter

April 25, 2022
Andras Malatinszky
After three quarters of steady declines, the number of mortgage-related complaints received by the CFPB rose again in the first quarter of 2022. Mr. Cooper Group was the most frequent target of customer ire. (Includestwo data charts.)
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CFPB Eyeing ‘Runarounds’ In Responses to Complaints

April 11, 2022
Sam Manas
The bureau is keeping an eye out for companies that don’t provide meaningful responses to consumer complaints.
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Waters’ Draft Bill Takes a Stab at Appraisal Reform

April 11, 2022
Sam Manas
The “discussion draft” from Rep. Maxine Waters, D-CA, seeks to establish a federal valuation agency, which would take over The Appraisal Foundation’s role in setting valuation standards and appraiser criteria.
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Consumer Complaints Reach Another Record in 2021

January 31, 2022
Sam Manas
Consumer complaints filed with the CFPB topped 500,000 in 2021, hitting a record high. Most of the complaints were against the three national credit reporting agencies. (Includes two data charts.)
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Consumer Complaints About Mortgages Fall in 4Q21

January 18, 2022
Andras Malatinszky
Mortgage-related gripes filed with the CFPB declined in the fourth quarter, but complaints regarding loan modifications were up double digits. (Includes two data charts.)
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CFPB Critical of Credit Agencies’ Responses to Complaints

January 18, 2022
Sam Manas
The three national credit reporting agencies’ poor response to consumer complaints raises serious questions about their intentions, the CFPB said in a new report.
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CFPB, DOJ Remind Servicers of Servicemembers’ Housing Rights

January 3, 2022
Sam Manas
The agencies outlined lease termination, eviction and foreclosure protections as key issues tied to military families.
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Mortgage-Related Complaints Fall Across the Board in 3Q

November 8, 2021
Brandon Ivey
Mortgage-related gripes to the CFPB declined by 14% in the third quarter. Loan mods showed the weakest improvement, with complaints down 5%. (Includes two data charts.)
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