The CFPB Office of Inspector General found the victim identification process associated with payouts from the bureau’s Civil Penalty Fund is generally effective but could be improved. “During our audit of the CPF, we noted an opportunity to enhance the victim identification process,” the OIG said in a new report. Specifically, the OIG found that the Office of the Chief Financial Officer has not documented the roles and responsibilities of the Office of Technology and Innovation (T&I) in the victim identification process. “The victim identification process is data dependent and in some instances requires the involvement of T&I to produce preliminary lists of eligible victims,” the report added. The OIG attributed the absence of documented roles and responsibilities for T&I ...