Advanced Search

Volume 25 - Number 25

December 8, 2014

Execs Expect Consumer Complaint Costs to Rise Due to CFPB Regs

Almost all (92 percent) financial services executives surveyed by Aptean, an enterprise application software vendor based in Atlanta, expect the costs of handling complaints to increase as a result of the regulations and enforcement activities of the CFPB, the firm said in a new study. Aptean’s new national survey also found that almost three out of four (73 percent) organizations say they already have experienced a jump in regulatory compliance costs since the CFPB started its regulatory and supervisory roles. Also, a majority (57 percent) of financial service executives said that the complexity of complaints has increased since the CFPB started operations in 2011. Meanwhile, 39 percent say complaint complexity has stayed about the same and only 4 percent say ...

Subscribers to Inside the CFPB have full access to all its stories and data online. Visitors may become subscribers for full access or may purchase individual articles and data.

Subscriber Log In

If you are a current subscriber or already purchased this article, please login below.

Forgot your password?

Already subscribe but haven't registered for all the benefits of the website?


This biweekly keeps mortgage executives on top of the onslaught of new legal and regulatory issues the industry has been seeing.



You can purchase this article for $55.00 without subscribing and always have access to it on

Pay Per View

Please contact Customer Service if you need assistance: 1-800-570-5744


After the November elections, how long will it take for a new Congress and White House to pass GSE reform legislation?

I’m confident a bill will be passed the first year.


2 to 3 years. GSE reform is complicated.


Sadly it won’t happen in a Clinton or Trump first term.


Not in my lifetime.


Housing Pulse