Volume 25 - Number 20
September 29, 2014
Downloads Available: Consumer Bank Account/Service Complaints Filed With CFPB by Company - as of 6/30/14
Lenders Show Modest Improvement With Bank Account Complaints
Most lenders showed improvement in the complaints consumers registered with the CFPB about their bank accounts, according to a new ranking and analysis by Inside the CFPB. Thirty-two out of the top 50 ranked institutions saw such gripes decline from the first quarter of 2014 to the second, with 15 seeing increases, our analysis found. Further, 14 out of the top 15 showed an improvement, many by double digits. Overall, consumer complaints about banking services fell 11.3 percent, as the chart on page 9 illustrates. However, the most dramatic movement was seen among the lenders with increases in consumer criticisms. The worst performances were turned in by Associated Bank (up 200 percent), followed by BMO Harris (114.3 percent), Union Bank ...
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