Borrower retention – convincing a borrower to take a mortgage with their existing lender when the time comes for a new mortgage – can increase the value of servicing a new mortgage by 1.5 times to 3.0 times, according to calculations by Strategic Mortgage Finance Group. Matt Lind, a senior partner at Stratmor, came to that conclusion when considering the value of customer retention beyond trying to glean insight from the market price of servicing used in correspondent ...