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Volume 18 - Number 25

December 12, 2014

Execs Are Tackling Complaints With Technology

Executives at mortgage lending operations and other financial services providers are increasingly relying on the latest technology to get a better handle on consumer complaints filed with the Consumer Financial Protection Bureau, according to a recent survey by Aptean, an enterprise application software vendor based in Atlanta. “To minimize both costs and consumer friction, savvy financial institutions are leveraging technology to identify and manage the root cause of consumer complaints ...

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After the November elections, how long will it take for a new Congress and White House to pass GSE reform legislation?

I’m confident a bill will be passed the first year.


2 to 3 years. GSE reform is complicated.


Sadly it won’t happen in a Clinton or Trump first term.


Not in my lifetime.


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