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Volume 18 - Number 12

June 13, 2014

Supervision Evolves to ‘Fair Servicing’ Concept

Have you heard about “fair servicing” and “disparate maintenance?” Well, you’re going to. With servicing-related issues making up the lion’s share of consumer complaints about their mortgages, a new supervisory trend that has emerged in recent months is a move toward what could be called a “fair servicing” expectation, according to a pair of experts at the American Bankers Association’s 2014 regulatory compliance conference in New Orleans this week ...

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