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Volume 2014 - Number 2

January 16, 2014

CFPB Eyeballs Loan-Origination Process, Asks Consumers for Input on ‘Pain Points’ in Closing

Now that the Consumer Financial Protection Bureau has delivered its integrated mortgage disclosure project, the agency is asking consumers to identify the key “pain points” associated with closing and how they might by mitigated by market innovations and technology. “The CFPB seeks to encourage the development of a more streamlined, efficient and educational closing process as the mortgage industry increases its usage of technology, electronic signatures and paperless processes,” the bureau said in a recent notice. The plan is to “encourage interventions that increase consumer knowledge, understanding and confidence at closing,” the agency said. Specifically, comment is sought...

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