Consumer grievances filed with the CFPB related to mortgages increased steadily during the final quarter of 2025. (Includes two data tables.)

Several complaint categories saw significant increases on a quarter-to-quarter basis, while grievances tied to student loans dropped. (Includes two data tables.)

Consumer grievances received by the CFPB increased across three of the four major complaint categories during the third quarter of 2025.

Most of the complaint categories saw small moves during the second quarter, but consumer discontent regarding credit reporting stood out. (Includes two data tables.)

Debt-to-income ratio was cited as the top reason by lenders when rejecting applications for purchase mortgages in 2024, while lack of credit history was the top factor for refinance denials. (Includes data table.)

Some 9.02% of purchase-mortgage applications were turned away in 2024, compared to 9.49% in the previous year, an analysis of HMDA data showed. (Includes data table.)

Two operators of peer-to-peer lending platforms, Block and Early Warning Services, saw an unusual surge in consumer complaints filed with the CFPB during the first quarter. (Includes two data tables.)

The bulk of the complaints submitted to the CFPB last year involved inaccurate information on credit reports. Transunion, Equifax and Experian, as usual, were the most-complained about companies. (Includes two data tables.)

Complaints filed with the CFPB increased by 23.0% in the third quarter. And for the first nine months of the year, complaint volume nearly doubled on an annual basis, led by issues with credit reports. (Includes two data tables.)

Consumer ire toward financial services and products doesn’t seem to be abating, with complaints to the CFPB hitting a record high in the second quarter of 2024. (Includes two data tables.)