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Volume 30 - Number 3

February 11, 2019

Downloads Available: Issues in Mortgage Complaints: FY2017-2018


Mortgage Servicing Most Complained About Category

Mortgage complaints filed with the CFPB declined over the past two years, and the most-criticized category was mortgage servicing, according to a new snapshot.

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Poll

Do mortgage lenders really need a new credit-scoring model or is the current FICO system adequate?

It’s fine. Stick with what works.

53%

Time for a change. Borrowers are different today.

35%

Undecided, still assessing the situation.

12%