Advanced Search

Volume 25 - Number 2

January 20, 2014

Consumer Complaints About Mortgages Jump 25 Percent

Consumer complaints to the CFPB about their mortgages again dropped off during the fourth quarter of the calendar, but were still up 25.2 percent for the 12-month period ending Dec. 31, 2013, versus one year prior, a new analysis by Inside the CFPB shows. One pattern that has emerged over the last nine quarters is that mortgage gripes have been comparatively low during the fourth quarter, only to surge during the next three quarters, and then fall off again in the next three-month period. During the most recent cycle, that has translated into a 33.3...

Subscribers to Inside the CFPB have full access to all its stories and data online. Visitors may become subscribers for full access or may purchase individual articles and data.

Subscriber Log In

If you are a current subscriber or already purchased this article, please login below.

Forgot your password?

Already subscribe but haven't registered for all the benefits of the website?


This biweekly keeps mortgage executives on top of the onslaught of new legal and regulatory issues the industry has been seeing.



You can purchase this article for $55.00 without subscribing and always have access to it on

Pay Per View

Please contact Customer Service if you need assistance: 1-800-570-5744


With originations expected to drop in 2018, will your shop turn to non-QM/non-prime mortgage products as a way to bolster volumes?

Yes, definitely. We’re planning a launch.


No. It’s still difficult compliance/regulatory-wise.


Maybe. It’s under consideration.


Not now. But things could change as 2018 progresses.