Consumer Financial Protection Bureau

Mortgage-related complaints

Trends in Mortgage-Related Complaints

Chart detailing volume of consumer complaints related to mortgages filed with CFPB since 4Q11. Includes total by quarter and breakouts for loan modification, servicing, application/origination, timely response, consumer disputed, and closed.

As of March 31, 2017

Mortgage-Related Complaints by Company

Volume of consumer-filed complaints related to mortgages by institution for institutions with most complaints. Includes breakouts for complaints related to: loan modification, servicing and application/origination. Includes percentage of total complaints for timely response, consumer disputed and closed.

  • June 30, 2015, and earlier: Volume is cumulative.
  • After June 30, 2015: Volume is for time period.

9M18 Data

6M18 Data

3M18 Data

12M17 Data

9M17 Data

6M17 Data

3M17 Data

12M16 Data

9M16 Data

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

As of March 31, 2014

As of December 31, 2013

As of September 30, 2013

As of June 30, 2013

Mortgage Servicing Complaints by Company

Number of complaints related to mortgage servicing.

1Q16-2Q17 Data

Mortgage-Related Complaints by Servicemembers

Complaints by members of the US Armed Forces regarding mortgage loans.

All mortgage types: 2016-2017

FHA/VA Loans: 2017

Mortgage-Related Complaints by Seniors

Mortgage-related complaints filed with the CFPB by borrowers identifying themselves as senior citizens, including older service members.

2016-2017 Data

Poll

Do mortgage lenders really need a new credit-scoring model or is the current FICO system adequate?

It’s fine. Stick with what works.
Time for a change. Borrowers are different today.
Undecided, still assessing the situation.

vote to see results