Customer Support

Welcome to Inside Mortgage Finance Publications online Customer Support. If you prefer to speak to us, call (301) 951-1240 or (800) 570-5744—no menus and a live person will answer. Note that we are open from 8:30 a.m. to 5:30 p.m. Eastern time. You can also send an email to Customer Service.

Account Inquiries

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Article Reprints

Since copyright law forbids the unauthorized copying of our newsletters and the making of multiple copies of individual stories, we offer professional reprints of articles for a very reasonable price. People use these for distribution to their clients, colleagues or partners.

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Change Delivery Method

Our newsletters can be delivered to you via email or first class postal mail.

You can have both forms of delivery for an extra charge.

Data Licensing

If you have a need for spreadsheets of our data, email or call to tell us what you plan to do with the data. We often will license particular data to you for a fee. We also do custom data projects. Please contact us to discuss your needs.

Password Reminder

If you have forgotten your password, please click here to request a password reminder. An email message containing your password will be sent to your registered email address.


Our products are backed by a money-back guarantee.

Newsletters: If you cancel your newsletter subscription you can request a refund for un-served issues. Issues that contain our valuable quarterly data carry a higher price, and your refund will be adjusted to reflect this price difference. (Issues containing quarterly data are valued at $150 per issue.) No newsletter subscription refunds are issued once archive access is granted.

Reports: If you purchase a report(s) that does not meet your expectations, email or call us immediately. We will only issue refunds for reports returned within five business days of the delivery date and in saleable condition.

Webinars: If you cancel your webinar registration within two business days of the conference date, you will receive a full refund less $25 processing fee. If you prefer, you can apply your refund toward a future webinar and not incur the processing fee. No webinar refunds are issued once we provide the conference manual link.

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Request Archive Access

Active, paid subscribers may have access to our back issue archive online. This requires a password and user name—which is for the use of the named subscriber only. Sharing of passwords violates our copyright and carries penalties. There are no subscription refunds allowed once you gain archive access.

Site Licenses

Inside Mortgage Finance Publications often negotiates site licenses with firms having a large number of readers to our newsletters. The per-subscription price can be surprisingly low. Licenses usually make economic sense when you need fifty or more subscriptions. If you have multiple subscriptions up to fifty, we offer a sliding scale of discounts, which is also attractive. Call us for more information. See also "Copyright FAQs & News".

Contact Us

Mailing Address:
Inside Mortgage Finance Publications, Inc.
7910 Woodmont Ave., Ste. 1000
Bethesda, MD 20814-7019
(301) 951-1240
(800) 570-5744


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