Fannie Issues New STAR Servicer Ratings for First Half of 2011
October 28, 2011
Fannie Mae earlier this month released additional results of its new servicer evaluation program for the first half of 2011, noting that 11 out of 13 servicers in this peer group are considered on track to meet at least median performance levels.In February, Fannie rolled out its Servicer Total Achievement and Rewards (STAR) program, designed to encourage customer service improvements and better foreclosure prevention outcomes for homeowners by rating servicers on their performance in those areas. Fannie categorizes servicers into three peer groups based on the number of loans they service, with each servicer scored using the Servicer Performance Scorecard. STAR ratings are based on a five-star scale.