Brokers Drop Lenders for Poor Sales Rep Service, Missed Closing Dates, According to Survey Results
August 24, 2004
Poor sales rep service and missed closing dates are the principal reasons why mortgage brokers change lender relationships, according to a recent survey of mortgage brokers conducted by Campbell Communications, Inc. and sponsored by Inside Mortgage Finance. “Tardy responses to emails and voice messages” are another major gripe of mortgage brokers, according to survey respondents. …