Exams by CFPB

Chart detailing number of mortgage-related exams performed by CFPB by quarter. Includes breakouts for exams of originators (depository and non-depository) and servicers (depository and non-depository).

2014-2015 Data

Trends in Consumer Complaints

Chart detailing volume of consumer complaints filed with CFPB since 4Q11. Includes total by quarter and breakouts for home mortgage, credit card, bank account, student loan, consumer loan, payday loan, credit report, money transfer and debt collection.

As of December 31, 2015

Trends in Mortgage-Related Complaints

Chart detailing volume of consumer complaints related to mortgages filed with CFPB since 4Q11. Includes total by quarter and breakouts for loan modification, servicing, application/origination, timely response, consumer disputed, and closed.

As of September 30, 2014

Consumer Complaints by Company

Volume of complaints filed by consumers with the CFPB by institution for institutions with most complaints. Includes breakouts for complaints related to: home mortgage, credit card, bank account, student/consumer and other. Includes percentage resolved of total complaints by: relief, closed or pending.

  • June 30, 2015, and earlier: Volume is cumulative and chart includes total new complaints filed in recent quarter and change in number of complaints from previous quarter.
  • After June 30, 2015: Volume is for time period and chart includes sequential and year-over-year change.

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014

Consumer Complaints by State

Number of complaints filed by consumers with the CFPB by state. In addition to 50 states, includes American Samoa, District of Columbia, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, and Armed Forces for Americas, Europe and Pacific. Includes quantity for each of five most recent quarters as well as sequential and year-over-year change.

As of December 31, 2014

Mortgage-Related Complaints Filed With CFPB

Volume of consumer-filed complaints related to mortgages by institution for institutions with most complaints. Includes breakouts for complaints related to: loan modification, servicing and application/origination. Includes percentage of total complaints for timely response, consumer disputed and closed.

  • June 30, 2015, and earlier: Volume is cumulative.
  • After June 30, 2015: Volume is for time period.

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

As of March 31, 2014

As of December 31, 2013

As of September 30, 2013

As of June 30, 2013

Bank Account Complaints Filed With CFPB

Volume of consumer-filed complaints related to bank accounts or service by institution for institutions with most complaints. Includes breakouts for complaints related to: account management, deposits and withdrawals, problems caused by low funds, making payments, and debit card. Includes change from prior period and prior year.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

9M15 Data

6M15 Data

As of March 31, 2015

As of June 30, 2014

Credit Reporting Complaints Filed With CFPB

Cumulative tally of consumer-filed complaints related to credit reports by institution for institutions with most complaints. Includes breakouts for complaints related to: improper use of report, incorrect information, inability to get report, investigation procedure and identity protection.Includes total new complaints filed in recent quarter and change in number of complaints from previous quarter.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

Debt-Collection Complaints Filed With CFPB

Tally of consumer-filed complaints related to debt collection by institution for institutions with most complaints. Includes breakouts for complaints related to: communication tactics, incorrect collection attempts, disclosure verification, false statements, improper information sharing, and illegal action. Includes institution's change in number of complaints between two most recent quarters.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

Money-Transfer Complaints Filed With CFPB

Tally of consumer-filed complaints related to money transfers by institution for institutions with most complaints. Includes breakouts for complaints related to: fraud or scam, incorrect information, money not available as promised, wrong amount and other issues. Includes institution's change in number of complaints between two most recent quarters.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

Student Loan Complaints Filed with CFPB

Tally of consumer-filed complaints related to student loans by institution for institutions with most complaints. Includes breakouts for complaints related to: repayment problems, lender or servicer problem, and getting a loan. Includes institution's change in number of complaints between two most recent quarters and from prior year.

Rankings through March 31, 2015, are based on cumulative complaints. Beginning with 6M15, rankings are based on complaints received during specified period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

Poll

After the November elections, how long will it take for a new Congress and White House to pass GSE reform legislation?

I’m confident a bill will be passed the first year.
2 to 3 years. GSE reform is complicated.
Sadly it won’t happen in a Clinton or Trump first term.
Not in my lifetime.

vote to see results
Housing Pulse