Consumer Financial Protection Bureau

Non-mortgage-related complaints

Bank Account Complaints by Company

Volume of consumer-filed complaints related to bank accounts or service by institution for institutions with most complaints. Includes breakouts for complaints related to: account management, deposits and withdrawals, problems caused by low funds, making payments, and debit card. Includes change from prior period and prior year.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

9M15 Data

6M15 Data

As of March 31, 2015

As of June 30, 2014

Credit Reporting Complaints by Company

Cumulative tally of consumer-filed complaints related to credit reports by institution for institutions with most complaints. Includes breakouts for complaints related to: improper use of report, incorrect information, inability to get report, investigation procedure and identity protection.Includes total new complaints filed in recent quarter and change in number of complaints from previous quarter.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

Debt-Collection Complaints by Company

Tally of consumer-filed complaints related to debt collection by institution for institutions with most complaints. Includes breakouts for complaints related to: communication tactics, incorrect collection attempts, disclosure verification, false statements, improper information sharing, and illegal action. Includes institution's change in number of complaints between two most recent quarters.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

Money-Transfer Complaints Filed by Company

Tally of consumer-filed complaints related to money transfers by institution for institutions with most complaints. Includes breakouts for complaints related to: fraud or scam, incorrect information, money not available as promised, wrong amount and other issues. Includes institution's change in number of complaints between two most recent quarters.

  • March 31, 2015, and earlier: Volume is cumulative.
  • After March 31, 2015: Volume is for time period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

Student Loan Complaints Filed by Company

Tally of consumer-filed complaints related to student loans by institution for institutions with most complaints. Includes breakouts for complaints related to: repayment problems, lender or servicer problem, and getting a loan. Includes institution's change in number of complaints between two most recent quarters and from prior year.

Rankings through March 31, 2015, are based on cumulative complaints. Beginning with 6M15, rankings are based on complaints received during specified period.

12M15 Data

9M15 Data

6M15 Data

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

Poll

In 2016, what have you been paying your retail residential loan officers, on average, as a commission?

25 to 50 basis points per loan
51 to 75 bps
76 to 100 bps
101 to 150 bps
More than 150 bps
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