Consumer Financial Protection Bureau

Mortgage-related complaints

Trends in Mortgage-Related Complaints

Chart detailing volume of consumer complaints related to mortgages filed with CFPB since 4Q11. Includes total by quarter and breakouts for loan modification, servicing, application/origination, timely response, consumer disputed, and closed.

As of December 31, 2016

Mortgage-Related Complaints by Company

Volume of consumer-filed complaints related to mortgages by institution for institutions with most complaints. Includes breakouts for complaints related to: loan modification, servicing and application/origination. Includes percentage of total complaints for timely response, consumer disputed and closed.

  • June 30, 2015, and earlier: Volume is cumulative.
  • After June 30, 2015: Volume is for time period.

9M16 Data

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

As of March 31, 2014

As of December 31, 2013

As of September 30, 2013

As of June 30, 2013

Poll

With rates higher this year, there has been talk of lenders liberalizing their underwriting standards in an effort to increase volume and make up for lower refis.

Do you think your shop will loosen standards over the coming three months?

Yes, but not by much.
Yes, by a lot.
Yes and, heck, we may even do non-QM lending.
No, not at all.
No and we may even tighten credit.

vote to see results