Consumer Financial Protection Bureau

Mortgage-related complaints

Trends in Mortgage-Related Complaints

Chart detailing volume of consumer complaints related to mortgages filed with CFPB since 4Q11. Includes total by quarter and breakouts for loan modification, servicing, application/origination, timely response, consumer disputed, and closed.

As of September 30, 2014

Mortgage-Related Complaints by Company

Volume of consumer-filed complaints related to mortgages by institution for institutions with most complaints. Includes breakouts for complaints related to: loan modification, servicing and application/origination. Includes percentage of total complaints for timely response, consumer disputed and closed.

  • June 30, 2015, and earlier: Volume is cumulative.
  • After June 30, 2015: Volume is for time period.

9M16 Data

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014

As of September 30, 2014

As of June 30, 2014

As of March 31, 2014

As of December 31, 2013

As of September 30, 2013

As of June 30, 2013

Poll

In 2016, what have you been paying your retail residential loan officers, on average, as a commission?

25 to 50 basis points per loan
51 to 75 bps
76 to 100 bps
101 to 150 bps
More than 150 bps
We’re a call center lender and don’t disclose that data point.

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Housing Pulse