Consumer Financial Protection Bureau

Consumer complaints

Trends in Consumer Complaints

Chart detailing volume of consumer complaints filed with CFPB since 4Q11. Includes total by quarter and breakouts for home mortgage, credit card, bank account, student loan, consumer loan, payday loan, credit report, money transfer and debt collection.

As of December 31, 2016

Change in Complaint Volume

Change from prior reporting period in volume of complaints to CFPB by product type (bank account, credit card, credit reporting, consumer loan, debt collection, money transfer, mortgage, payday loan, prepaid card, student loan, virtual currency, other).

August to October 2016

Consumer Complaints by State

Number of complaints filed by consumers with the CFPB by state by complaint type (bank account, consumer, credit card, credit report, debt collection, money transfer, mortgage, payday loan, prepaid card, student loan, virtual currency and other). In addition to 50 states, includes American Samoa, District of Columbia, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, and Armed Forces for Americas, Europe and Pacific.

As of October 30, 2016

Consumer Complaints by Product

Number of complaints filed by consumers with the CFPB by month by complaint type (bank account, consumer, credit card, credit report, debt collection, money transfer, mortgage, payday loan, prepaid card, student loan, virtual currency and other) beginning December 2011.

As of October 30, 2016

Consumer Complaints by Company

Volume of complaints filed by consumers with the CFPB by institution for institutions with most complaints. Includes breakouts for complaints related to: home mortgage, credit card, bank account, student/consumer and other. Includes percentage resolved of total complaints by: relief, closed or pending.

  • June 30, 2015, and earlier: Volume is cumulative and chart includes total new complaints filed in recent quarter and change in number of complaints from previous quarter.
  • After June 30, 2015: Volume is for time period and chart includes sequential and year-over-year change.

12M16 Data

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014

Poll

With the spring homebuying season in full swing, what percentage of your March 2017 application volume has been for “purchase” loans?

75% or higher
50% to 74%
30% to 49%
Under 30%

vote to see results