Consumer Financial Protection Bureau

Consumer complaints

Trends in Consumer Complaints

Chart detailing volume of consumer complaints filed with CFPB since 4Q11. Includes total by quarter and breakouts for home mortgage, credit card, bank account, student loan, consumer loan, payday loan, credit report, money transfer and debt collection.

As of December 31, 2015

Consumer Complaints by State

Number of complaints filed by consumers with the CFPB by state. In addition to 50 states, includes American Samoa, District of Columbia, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, and Armed Forces for Americas, Europe and Pacific. Includes quantity for each of five most recent quarters as well as sequential and year-over-year change.

As of December 31, 2014

Consumer Complaints by Company

Volume of complaints filed by consumers with the CFPB by institution for institutions with most complaints. Includes breakouts for complaints related to: home mortgage, credit card, bank account, student/consumer and other. Includes percentage resolved of total complaints by: relief, closed or pending.

  • June 30, 2015, and earlier: Volume is cumulative and chart includes total new complaints filed in recent quarter and change in number of complaints from previous quarter.
  • After June 30, 2015: Volume is for time period and chart includes sequential and year-over-year change.

6M16 Data

3M16 Data

12M15 Data

9M15 Data

As of June 30, 2015

As of March 31, 2015

As of December 31, 2014


In 2016, what have you been paying your retail residential loan officers, on average, as a commission?

25 to 50 basis points per loan
51 to 75 bps
76 to 100 bps
101 to 150 bps
More than 150 bps
We’re a call center lender and don’t disclose that data point.

vote to see results
Housing Pulse